Refund & Cancellation Policy

The Free Plan is available at no cost for a period of six (6) months from the date of mosque registration on the platform. Since no payment is collected for the Free Plan:

• No refund is applicable or necessary.
• No cancellation fee is charged.
• The Free Plan expires automatically after 6 months unless upgraded to a paid plan.
• Data associated with a Free Plan mosque is retained for 30 days after expiry before permanent deletion.

2.1 How to Cancel

Mosque administrators may cancel their paid subscription at any time through:

• The My Mosque dashboard under Settings → Subscription → Cancel Plan.
• By sending an email to mymosque.43@gmail.com with the subject line "Cancellation Request — [Mosque Name]".
• Email cancellation requests will be processed within 2 working days.

2.2 Effect of Cancellation

Upon cancellation of a paid subscription:

• Your plan will remain active until the end of the current billing period already paid for.
• You will not be charged for subsequent billing periods.
• Access to paid features will revert to Free Plan features at the end of the current billing period.
• Your mosque data will be retained for 90 days after the plan ends, after which it will be permanently deleted unless you resubscribe.

2.3 Auto-Renewal

Monthly and annual plans are set to auto-renew by default. To avoid being charged for the next billing period, you must cancel your subscription at least 24 hours before the renewal date. My Mosque will send a reminder email 7 days before each renewal.

3.1 7-Day Refund Window (New Subscriptions Only)

If you upgrade from the Free Plan to a paid plan (Standard or Pro) for the first time, you are eligible for a full refund if you cancel within 7 calendar days of the first payment, provided:

• You have not used the paid features extensively (as determined at our discretion).
• Your refund request is submitted to mymosque.43@gmail.com with the subject line "Refund Request — [Mosque Name]" within 7 days of payment.
• The refund request includes your registered mobile number, mosque name, and payment reference number.

Refunds under this clause will be processed within 7–10 working days to the original payment method.

3.2 No Refund After 7 Days

After the 7-day window, all subscription payments are final and non-refundable. This applies to:

• Monthly subscription payments after 7 days of the billing date.
• Annual subscription payments after 7 days of the payment date.
• Renewal payments — no refund is provided for auto-renewed subscriptions if cancellation was not done before the renewal date.
• Partial months — if you cancel mid-month or mid-year, no refund is provided for the unused portion.

3.3 Exceptional Refund Circumstances

My Mosque may, at its sole discretion, consider refund requests outside the 7-day window in the following exceptional cases:

• Duplicate payment: You were charged twice for the same billing period due to a technical error.
• Payment after cancellation: You were charged after a valid cancellation request was confirmed by us.
• Platform unavailability: The My Mosque platform was unavailable for more than 72 consecutive hours due to technical issues on our side (excluding scheduled maintenance).

For exceptional refund requests, contact mymosque.43@gmail.com with full details. Each case will be reviewed individually within 5 working days.

My Mosque provides tools for mosques to record and manage donations from their community members. Please note:

• Donations made by community members to a mosque through any UPI payment method are direct payments between the donor and the mosque.
• My Mosque does not collect, hold, or process donation funds on behalf of any mosque.
• Refunds for donations are entirely at the discretion of the respective mosque administration and are not governed by this policy.
• My Mosque bears no responsibility for refund of donation payments.

If you downgrade from the Pro Plan to the Standard Plan:

• The downgrade takes effect from the next billing cycle.
• No partial refund is issued for the difference in plan cost during the current billing period.
• Features exclusive to the Pro Plan will become inaccessible at the start of the next billing cycle.

If you upgrade from the Standard Plan to the Pro Plan mid-cycle:

• The upgrade takes effect immediately.
• You will be charged the Pro Plan rate from the date of upgrade on a pro-rated basis for the remainder of the current billing period, or charged the full Pro Plan amount from the next billing cycle, as displayed at the time of upgrade.

All subscription fees are inclusive of 18% Goods and Services Tax (GST) as applicable under Indian tax law. In the event of a refund:

• The refund amount will be the full amount paid including GST.
• A revised GST invoice (credit note) will be issued within 3 working days of the refund being processed.

My Mosque reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be notified to registered mosque administrators via:

• Email to the registered email address of the mosque administrator.
• In-app notification on the My Mosque dashboard.
• Updated policy on www.mymosque.in/refund-policy with a revised effective date.