Contact Us — My Mosque Demo

Reach Out

We're Here to Help

Whether you have a question about your subscription, need help using a feature, want to report a technical issue, or have a suggestion — we want to hear from you.

Email is our primary support channel. We do not provide phone support at this stage.

Address

Tapadar Villa, A.R.C. Road, Settlement, Karimganj, Assam — 788712

Email

mymosque.43@gmail.com

Mobile

+91 91012 72130

Website

www.mymosque.in

Operated by

Homemade Designs

Support Hours

Monday – Friday	9:00 AM – 6:00 PM IST
Saturday	10:00 AM – 2:00 PM IST
Sunday / Holidays	Closed — reply next working day
Jummah afternoon	12:00 PM – 2:00 PM — delayed response

Send Us a Message

Your Name *

Email Address *

Phone Number

Subject *

Mosque Name (optional)

Your Message *

Contact by Topic

Which Email Subject to Use

Topic	Email Subject Line	Response
General enquiry	Enquiry — [Mosque Name]	2 working days
Technical support / bug	Support — [Mosque Name]	1 working day
Subscription / billing	Billing — [Mosque Name]	2 working days
Refund request	Refund Request — [Mosque Name]	5 working days
Cancellation request	Cancellation Request — [Mosque Name]	2 working days
Data rights request	Data Rights Request — [Your Name]	30 days
Privacy grievance	Privacy Grievance — [Your Name]	30 days
Partnership / collaboration	Partnership — [Org Name]	5 working days
Media / press enquiry	Press — [Publication Name]	5 working days
Feature suggestion	Suggestion — [Mosque Name]	Best effort

For Faster Replies

What to Include in Your Email

Your mosque name as registered on My Mosque.

Your registered email address or mobile number.

A clear description of your question, issue, or request.

For technical issues — device type (Android/iPhone), app version, and a screenshot if possible.

For billing issues — the payment reference number or transaction ID.

For data rights requests — your full name and the specific right you wish to exercise.

Quick Help First

Check our FAQ and Refund Policy before emailing — many common questions are answered there. If you cannot find the answer, email us at mymosque.43@gmail.com.

Common Questions

Frequently Asked

How do I register my mosque?

Click "Get Started", create an account, and follow the mosque setup wizard. It takes under 5 minutes.

Is there a free plan?

Yes. The Free Plan is available for 6 months from registration and includes core features to help you evaluate the platform.

Which payment methods are supported?

Subscription payments are processed via Razorpay and Paytm (UPI, cards, net banking). Donations can also be recorded manually.

Can I get a refund?

New paid subscribers can request a full refund within 7 days of the first payment. See our Refund Policy for full details.

Is my mosque's data private?

Yes. Each mosque's data is fully isolated. No mosque can see another's data, and we never sell your data to third parties.

Do you support Hindi or Assamese?

Yes. The platform supports English, Hindi (हिंदी), Assamese (অসমীয়া), and Bengali (বাংলা).